Who we are
Our website address is: https://lagrivejoufflue.com/ruches/?lang=en
Media
If you upload images to the site, we recommend avoiding images that contain embedded EXIF GPS location data. Visitors to the site may be able to download and extract location data from those images.
Cookies
Our site uses cookies to ensure proper operation, improve the browsing experience, remember certain preferences, and enable features related to the online store and customer accounts.
If you visit the login page, a temporary cookie may be created to determine whether your browser accepts cookies. It contains no personal data and is deleted when you close your browser.
When you log in to your account, several cookies may be set to save your login information and display preferences. If you add products to your cart or place an order, cookies may also be used to store cart contents, maintain your session, and allow the order to be processed.
For more information about the cookies used on this site, please consult our Cookie Policy: https://lagrivejoufflue.com/ruches/cookie-policy/?lang=en
Embedded content from other websites
Some pages on this site may include embedded content, such as videos, images, maps, or posts from third-party websites. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect data about you, use cookies, embed additional tracking tools, and monitor your interactions with that content.
Contact form
When you use our contact form, we collect the information you choose to provide, such as your name, email address, phone number, and the content of your message.
This information is used only to process your request, reply to you, and follow up on your inquiry.
Data submitted through the form may be sent by email to the site administrator and may also be stored in the site’s administration interface through WPForms, depending on the configuration in place.
Online store
When you make a purchase on our site, we collect the information necessary to process your order, including your name, billing address, shipping address, email address, phone number, and order details.
This information is used to:
- process and ship your order
- send you confirmations and information related to your purchase
- manage customer service, returns, refunds, or order-related requests
- comply with legal, tax, accounting, and administrative obligations
- prevent fraud and ensure the security of the online store
Payments
Payments made on this site are processed through Stripe. When making a payment, certain information required to process the transaction is transmitted to Stripe, in accordance with its own privacy practices and security obligations. The site’s Cookie Policy already identifies Stripe as a service used for payment processing and fraud prevention.
We do not store full credit card details on our site.
Customer accounts
Customers may create an account on the site in order to view their orders, manage their personal information, and make future purchases more easily.
If you create an account, we retain the information related to that account, along with the information necessary to manage your orders. You may generally view, edit, or delete certain account information, subject to any data we must retain for administrative, legal, tax, accounting, or security purposes.
Use and sharing of your personal information
We use your personal information only to the extent necessary to operate the site, provide our services, process your orders, respond to your requests, and comply with our legal obligations.
Your data may be shared with third-party service providers when necessary for the operation of the site, including the web hosting provider, the Stripe payment processor, the site’s email delivery service, and certain plugins used on the site.
Data retention
Data submitted through the contact form is kept for as long as necessary to process your request and for a reasonable administrative follow-up period.
Order-related data is kept for as long as necessary to comply with our legal, tax, accounting, administrative, and security obligations.
Data associated with a customer account is kept for as long as the account remains active, unless a longer retention period is required by law or justified for administrative or security reasons.
Your rights over your data
You may request to receive a file containing the personal data we hold about you. You may also request that your personal data be deleted.
This does not include any data we are required to keep for administrative, legal, tax, accounting, or security purposes.
Where your data is sent
The data you provide may be processed or hosted by third-party providers required for the operation of the site, including:
- the web hosting provider
- Stripe for payment processing
- the site’s email delivery service
- the plugins used for forms and the online store
Certain third-party technologies are also identified in your current Cookie Policy, including Google reCAPTCHA, WPML, and Sourcebuster JS.
Contact regarding personal information
For any questions regarding this Privacy Policy or to exercise your rights relating to your personal information, please use the contact details provided in our Cookie Policy: https://lagrivejoufflue.com/ruches/cookie-policy/?lang=en