Payment:
You can pay with Visa, Mastercard, and American Express in Canadian dollars. Shipping costs are generally added to the base price.
We use Stripe for payments. This reputable company uses security measures that meet current industry standards to protect you against the loss or unauthorized use of information under its control. We never have access to your banking information. No credit card information is stored on our website’s server. Information is transmitted over a 256-bit Secure Socket Layer (SSL) connection, which makes transmission highly secure. However, no security mechanism is perfect, and you should be aware that there is always some risk that the personal information you provide may be disclosed. We take every precaution to prevent such risks. We accept no liability if such confidential information is disclosed.
Shipping:
We ship via Canada Post. Delivery will be made within 7 business days to most major cities in Ontario and Quebec following receipt of the order, but we are not responsible for delivery delays caused by Canada Post. Shipping costs will be calculated based on the destination, quantity, and weight of the products ordered.
Additional charges may apply to delivery costs for remote areas, even if the order qualifies for free delivery.
Product returns:
Returns by the buyer are not permitted. Upon confirmation of a product’s non-conformity upon receipt, we will issue a refund.
Complaints or Support Requests:
If you are dissatisfied, you can contact us.
Complaints are handled free of charge for consumers who make an online transaction. You will receive a response within 10 business days of submitting your complaint.
La Grive Joufflue cannot be held liable for any damages incurred by a customer in the event of business interruption or loss of information. La Grive Joufflue cannot be held liable for any malfunction, breakdown, delay, or interruption of internet access.
La Grive Joufflue retains the buyer’s personal information and order history indefinitely.
This document may be modified over time to adapt to changes in its offering and the market, technologies and laws.
La Grive Joufflue may add, modify, or remove sections if La Grive Joufflue deems it appropriate, with immediate effect. This will not apply to transactions in progress at the time of their effective date. Each time La Grive Joufflue updates this document, the date on which the modifications were made will be indicated.
- Publication date: February 6, 2026
- Date of last modification: February 6, 2026